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Big Daddy Travel Pty Ltd trading as Big Daddy Travel (“Big Daddy Travel”, “we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, hold, use and disclose personal information when you use our website, contact us, request a quote, make a booking, purchase travel-related services, subscribe to marketing communications, or otherwise interact with us.
We aim to handle personal information in an open and transparent way and, to the extent applicable, in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, the Spam Act 2003 (Cth), and other applicable Australian privacy and data-related laws.
| Legal Entity | Big Daddy Travel Pty Ltd |
| Trading As | Big Daddy Travel |
| ABN | 94 694 493 475 |
| Mailing Address | Suite 3968, 3/55 Gawler Place, Adelaide SA 5000 |
| Registered Address | 14 Chomley Street, Mickleham VIC 3064 |
Email: info@bigdaddytravel.com.au
Phone:0411114502
The kinds of personal information we may collect include your name, date of birth, gender or title where required for booking, phone number, email address, postal or billing address, passport details, visa or travel document details, emergency contact details, payment and billing information, booking history, travel itinerary details, frequent flyer details, communications with us, marketing preferences, consent records, IP address, browser/device information, cookies and analytics information.
In limited cases, we may also collect sensitive information, such as health or medical information, disability or mobility requirements, meal or dietary requirements, or other special service requests, where this is necessary to assist with a booking or travel-related request.
We may collect personal information directly from you when you make an enquiry, request a quote, make a booking, fill in a form, subscribe to updates, participate in a promotion, contact us, or otherwise deal with us.
We may also collect personal information from the person making a booking on behalf of other travellers, from airlines, consolidators, wholesalers, insurers, payment providers and other suppliers involved in your booking, from fraud prevention or identity verification providers, and automatically through our website using cookies, analytics tools and similar technologies.
We may collect, hold, use and disclose personal information for purposes including providing quotations, bookings, ticketing and travel-related services; confirming identity and verifying payment details; communicating with you about bookings, changes, cancellations, refunds, waivers, complaints and support matters; coordinating with airlines, transport operators, hotels, insurers, tour operators, payment providers and other travel suppliers; managing fraud prevention, chargeback risk, security checks and compliance processes; improving our website, products, services and customer experience; keeping internal business records; complying with legal, regulatory, accounting and risk management obligations; and sending direct marketing communications where permitted by law and in accordance with your preferences.
We may disclose personal information to airlines, transport operators, hotels, insurers, tour operators, wholesalers, consolidators and other travel suppliers relevant to your booking; payment processors, banks, card schemes and fraud prevention providers; technology providers, hosting providers, CRM providers, website operators and IT support providers; professional advisers, auditors and insurers; regulators, courts, tribunals, law enforcement bodies, border authorities and government agencies where required or authorised by law; and parties involved in a corporate transaction, restructure, sale or transfer of business assets, subject to appropriate confidentiality arrangements.
Where we act as an agent for travel suppliers, we may collect and disclose your personal information on behalf of those suppliers to facilitate the services requested.
Because we arrange international travel and deal with overseas travel suppliers, your personal information is likely to be disclosed to overseas recipients in connection with your booking.
These recipients may include airlines, hotels, insurers, transport operators, tour providers, global distribution systems, payment providers and other suppliers or service providers located outside Australia.
Where practicable, the countries or regions in which recipients are likely to be located may include countries in Asia, Europe, the Middle East, New Zealand, North America and other countries relevant to your itinerary or the supplier’s operating location.
Where we disclose personal information overseas, we will take reasonable steps where required by law to ensure the disclosure is handled consistently with applicable privacy obligations.
We will only collect sensitive information, such as health or special assistance information, where it is reasonably necessary to provide the services you request, you provide it to us for the purpose of assisting with your booking, you consent to us collecting, using and disclosing it for that purpose, or we are otherwise permitted or required by law to do so.
If you ask us to request wheelchair assistance, special meals, medical clearance or other travel-related assistance, we may need to pass relevant information to the airline or other supplier.
We may collect and use payment-related information to process transactions, verify payments, reduce fraud risk, manage chargebacks, perform identity checks, and comply with legal or payment-provider requirements.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
We may use cookies, tags, pixels and analytics technologies to remember user preferences, improve website functionality, understand how visitors use our website, analyse traffic and user behaviour, measure the effectiveness of content, campaigns and promotions, and support security and fraud detection.
You can usually control cookies through your browser settings. If you disable cookies, some functions of the website may not work properly.
We may send you marketing communications by email or SMS where you have given consent, where it is otherwise permitted by law, or where you have an ongoing relationship with us and the marketing is directly related to that relationship.
We may use your contact details and information about your dealings with us to send offers, promotions, fare alerts, travel ideas, service updates and related marketing content.
You can opt out of marketing communications at any time by clicking the unsubscribe link in an email, following the opt-out instructions in an SMS including replying STOP where available, or contacting us and asking to be removed from our marketing list.
We will honour unsubscribe requests within a reasonable time and in accordance with applicable law.
We hold personal information in electronic systems, cloud or hosted systems, email systems, booking systems, CRM platforms, secure third-party software, and sometimes in paper or scanned form.
We take reasonable steps to protect personal information by using administrative, technical and physical safeguards appropriate to the nature of the information and the risks involved. These may include access controls, password protection, staff confidentiality measures, secure service providers, fraud screening processes and other operational security measures.
While we take reasonable steps to protect personal information, no method of electronic transmission or storage is completely secure.
We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including to provide services, manage disputes, keep business and accounting records, meet legal obligations, and enforce our rights.
When personal information is no longer reasonably required, we take reasonable steps to destroy it or de-identify it, unless we are required or permitted by law to retain it.
You may request access to personal information we hold about you, and you may request correction of personal information that is inaccurate, out of date, incomplete, irrelevant or misleading.
To request access or correction, please contact us using the contact details in this Policy. We may need to verify your identity before responding. In some cases, the law may permit us to refuse access or correction, in whole or in part. If that happens, we will explain the reason where required by law.
If you believe we have mishandled your personal information or breached applicable privacy obligations, you may make a complaint by contacting us in writing using the contact details in this Policy.
Please include enough detail for us to understand and investigate your complaint.
We will review your complaint and aim to respond within a reasonable time, usually within 30 days where practicable.
If you are not satisfied with our response, you may be able to complain to the Office of the Australian Information Commissioner (OAIC).
A data breach can happen when personal information is lost, accessed, disclosed or altered without authorisation. If the Privacy Act applies to us and an eligible data breach is likely to result in serious harm, we may be required to notify affected individuals and the OAIC under the Notifiable Data Breaches scheme.
We maintain processes to assess suspected data incidents and respond appropriately.
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content or security of those third-party sites. You should review their privacy policies separately.
Where you provide personal information for another traveller, including a child or dependent, you must have authority to do so and to provide that information to us for the relevant booking or enquiry.
We may update this Privacy Policy from time to time. The updated version will be published on our website and will take effect from the date of publication.
Big Daddy Travel Pty Ltd
Email: info@bigdaddytravel.com.au
Phone: 0411114502
Mailing Address: Suite 3968, 3/55 Gawler Place, Adelaide SA 5000
Registered Address: 14 Chomley Street, Mickleham VIC 3064
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it@bigdaddytravel.com.au
0411114502
